About Hamza Faquih
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Current Location Inside UAE
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Visa Status Dependent Visa
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Visa Expiration Date 01-04-26
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Employment Status Unemployed
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Indian Mobile No 9823222227
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Academic Level Master’s Degree
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Age 38 - 42 Years
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Gender Male
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Viewed 39
About me
Dedicated and Results-Driven Professional with over 11 years of experience in fostering positive client
interactions and enhancing overall customer satisfaction. Proven track record of delivering exceptional service, resolving issues promptly, and building strong relationships with clients. Adept at managing customer inquiries, providing product support, and implementing effective solutions to meet and exceed customer expectations. Skilled in communication, problem-solving, and conflict resolution.
Education
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2009 - 2013
Symbiosis Centre for Distance Learning
Post Graduate Diploma in Management Studies
Specialised in Customer Relationship Management
- 2005 - 2008
Experience
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2017 - 2023
Red A Cash and Carry
Customer Relationship Manager
Oversee day-to-day operations, providing strategic direction and leadership to a team of
employees.
ï‚· Lead the recruitment, training, and development of staff, fostering a high-performance
culture and ensuring a skilled and motivated team.
ï‚· Monitor sales performance and implement strategies to drive sales and increase revenue.
This may involve analysing sales data, identifying trends and implementing promotional
campaigns or pricing strategies to attract customers and boost sales.
ï‚· Oversee inventory management processes, including ordering, receiving, and stocking
merchandise. Ensure that inventory levels are maintained at optimal levels to meet
customer demand while minimizing excess inventory and shrinkage.
ï‚· Maintain relationships with suppliers and vendors to ensure timely delivery of products and
negotiate favourable terms and pricing. Evaluate vendor performance and make
recommendations for sourcing new suppliers or products as needed.
ï‚· Participate in strategic planning sessions and provide input on initiatives to drive business
growth and profitability. -
2014 - 2016
Central Medical Supplies
Customer Service Head
Directed the operations of a wholesale store, overseeing a team of 25 employees and
managing an annual revenue of approximately $6 million.
 Fostered and sustained lucrative relationships with key clients – healthcare facilities, clinics,
pharmacies to comprehend their requirements, ensuring their needs and concerns are
addressed promptly and effectively.
ï‚· Proactively informed customers about the latest products to stimulate sales.
ï‚· Lead and motivate the customer service team to deliver exceptional service standards.
Provide guidance, support and training to team members to ensure they have necessary
skills and knowledge to assist customers effectively.
ï‚· Collaborated with sales teams to convey targets, enhance revenue, and refine promotional
strategies.
ï‚· Formulated sales objectives by predicting annual sales quotas and projecting expected sales
volume for both existing and new products.
ï‚· Collaborated with other departments to address and resolve customer issues, ensuring a
seamless and positive customer experience. -
2010 - 2012
Paris Gallery
Sales Associate
Engaged customers in a friendly and professional manner, providing product information
and assisting with purchasing decisions.
ï‚· Demonstrated in-depth product knowledge, staying informed about features, benefits, and
promotions to enhance the customer shopping experience.
ï‚· Assisted in product placement to optimize sales and create an inviting store environment.
ï‚· Actively engaging with customers to promote sales and meet/exceed sales targets.
ï‚· Processed transactions accurately and efficiently using the point-of-sale (POS) system,
handling cash, credit, and other payment methods.
ï‚· Conducted inventory management tasks, including restocking shelves, monitoring stock
levels, and performing periodic stock audits.
ï‚· Collaborating with team members and supporting other store functions as needed,
participating in promotional events or marketing campaigns and maintaining store security
protocols.