Bachelor of Commerce

Bachelor of Commerce in Financial Accounting and Auditing

Customer Service Supervisor

Customer Service Executive

*Main Activities

*Train new employees in the companies customer service policies, procedures, and best practices.
*Organize and oversee the schedules and work of assigned staff.
*Conduct performance evaluations that are timely and constructive.
*Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
*Monitor or review calls or other correspondence between representatives and customers.
*Performs other related duties as assigned.

Passenger Service Agent

*Main Activities:

*Dedicated staff to Etihad Airways flight Airbus A380.
*Handling Airbus A380 with configuration
of 494 Passengers onboard.
*Handling of Daily Arrival and Departure flights.
*Meet and Greet passengers and Provide
the needful services.
*Ensure to make sure that the visa and
tickets are valid before check-in.
*Issue of Boarding pass and baggage tags
accordingly.
*Direct the Passengers towards the
boarding gate.
*Make sure the cleaning process is done in
the flight via turnaround coordinator.
*Handover of Flight Papers to cabin crew
supervisor.
*Post Flight work including Filing, AHL
Reports, Email to the Duty Manager and
Final Reports.

Customer Service Representative

*Main Activities:
*Receive Inbound calls for hotel enquiry
from customers.
*Answer customer queries and Convert the
enquiry calls into sales.
*To achieve the daily, weekly, monthly
target’s given by the team leader.